Frequently asked questions
What is a gas detector rejection report?
A gas detector rejection report is an official document issued by a qualified gas technician or an accredited laboratory when a gas detector is found faulty, damaged, or fails its annual calibration under ISO/IEC 17025. The report requires the detector to be repaired or replaced immediately, to prevent danger to life and to meet safety requirements.
Is all calibration done at the customer's site or at your lab?
All calibration is done at the customer's site.
Is there an extra charge for shipping or pickup?
If calibration has to be done in the lab, it costs 50-150 NIS each way, depending on the location.
How long is a calibration valid? (a year, six months, etc.)
Calibration validity follows the detector manufacturer's instructions (usually one year). Full explanation: Gas detector calibration policy
Do you provide a calibration certificate?
Yes. If the detector passes, we issue a calibration certificate. If it fails, a rejection certificate. We also attach a calibration report and a condition report, for example for the Orot Yosef power station.
What does the service include? (testing, cleaning, repair, etc.)
The service includes everything (testing, cleaning, repair, etc.) so the detector works 100%.
If a detector fails, how soon does the supplier come to fix it?
24-48 hours from opening a service call.
Does the supplier have all spare parts available? If so, are they off the shelf or ordered? If ordered, what is the lead time?
Repair time depends on spare part availability. Most sensors are in stock; lead time is 3-4 weeks. During the repair we provide a replacement detector.
Is the calibration certificate recognized by Israeli regulators (Ministry of Labor, Ministry of Environmental Protection, etc.)?
Yes (the Standards Institution of Israel, Israel Fire and Rescue, the Ministry of Labor, the Ministry of Environmental Protection, insurance companies, etc.).
Is there an urgent / express calibration service?
Yes, 24-48 hours. 24/7, including Saturdays and holidays when needed.
Are calibration certificates also sent digitally?
Yes. Calibration certificates are sent by email.
Are calibration certificates backed up in case they are lost?
Yes. Every customer file is managed under ISO 9001.
How soon do you commit to calibrate?
We can't commit to a work time before a site visit. It should take a few working days. We are happy to come for a short visit this week.
Are the detector types we have stock items for the supplier, i.e. does the supplier keep them and their spare parts in stock, or do they have to be ordered? In case of faults, the supplier must provide the calibration procedure for each detector type.
Yes, most detectors are in stock in quantities of 2-5 units; lead time is 3-4 weeks if stock runs out.
Is there a price difference between detector types?
No. Portable or fixed, the price is the same.
If a detector fails after calibration, how soon does the supplier return the detectors? Can the supplier provide a replacement while the faulty one is repaired?
Yes. Repair time depends on spare part availability. Most sensors are in stock; lead time is 3-4 weeks. During the repair we provide a replacement detector.