Shipping, payment and returns

There is no payment on the site. Every order is confirmed with Terra-IL, and its terms are recorded in the customer's order agreement. Last updated: 14 November 2026.

Delivery and pickup

• Delivery anywhere in Israel, arranged in advance after the order is confirmed. Delivery time and cost are set in the quote.
• You can also collect the order yourself, by arrangement.

Payment

You can pay by credit card, Bit, cash or bank transfer. Payment is arranged after the order is confirmed. The site does not take payments or store card details.

Cancellation and returns

• A private customer (consumer) may cancel a distance purchase within 14 days of receiving the product, under the Consumer Protection Law, if the product is undamaged and unused. A cancellation fee of 5% of the price or 100 NIS, whichever is lower, may be charged.
• Detectors and products ordered or configured specially for the customer (for example a sensor set or measuring range to order) cannot be returned unless they are defective or there is another justified reason.
• A defective product is repaired or replaced under the manufacturer's warranty terms.
• The terms of each order, including returns and warranty, are recorded in the customer's order agreement.

To request a cancellation or return: info@terra-il.com or by phone 054-4944762.