Terra-IL
Contact עברית

Privacy policy

This policy explains what information is collected when you use terra-il.com, what it is used for and what your rights are. Last updated: 13 November 2026.

Who we are

The site is operated by Terra-IL, Ofek 6, Even Yehuda ("Terra-IL" or "we"). For any privacy question or request: info@terra-il.com or by phone 054-4944762.

What information we collect

  • Information you give us: When you fill in a contact form, a quote request or an order, you choose to send us the details by email or WhatsApp: name, company, phone, email, instrument details and the content of your message.
  • Newsletter sign-up: Email address, your name if you gave it, and when you agreed to receive mailings.
  • Technical information: The site's server logs basic technical data, such as IP address, browser type and time of access, for security and operation.
  • Usage statistics: To understand how many people visit and which pages are useful, we collect browsing data: pages viewed, where the visit came from (for example a search engine), device type and country. Details in the cookies section.
  • Request counts: When you send a quote request or an order, click a phone number, email or WhatsApp link, or sign up for the newsletter, an anonymous count of the action type, page and date is recorded. The count contains no identifying details.
  • Local browser storage: Your cart, the contact details you entered in the cart, your accessibility preferences and your cookie choice are stored only on your device. Details in the cookies section.

Why we use the information

  • To answer requests, give quotes, handle orders and arrange calibration and service.
  • To send marketing mailings, only to people who have explicitly agreed.
  • To run, secure and improve the site.
  • To meet legal obligations, for example keeping accounting records.

Marketing mailings

We send you marketing mailings only if you explicitly ticked that you agree to receive them, in line with section 30A of the Communications (Telecommunications and Broadcasting) Law. Every message includes a simple way to unsubscribe. You can also ask to be removed at any time by email at info@terra-il.com, and we will handle the request promptly.

Who the information is shared with

We do not sell personal information. Information is passed only to service providers who work for us, and only as needed:

  • Cloudflare: Site hosting, security, anonymous visit statistics (Cloudflare Web Analytics) and request counts.
  • Google Analytics: Detailed usage statistics, only if you agreed in the cookie banner.
  • Brevo: Mailing list management and sending the newsletter.
  • Wix: Catalog and order management.
  • Google Fonts: The site's font loads from Google's servers, so your IP address is visible to them.
  • WhatsApp (Meta): Only if you chose to send a message on WhatsApp.

Some service providers store information on servers outside Israel, in line with applicable law. We disclose information to authorities only when required by law.

Cookies and local storage

The site uses local browser storage for essential purposes: keeping the cart, accessibility preferences and your cookie choice. These are needed for the site to work and are not used for tracking.

Statistics without cookies: Cloudflare Web Analytics counts visits without cookies, without a personal identifier and without cross-site tracking, so it runs for all visitors. Request counts are also anonymous and use no cookies.

Google Analytics: Loads only if you chose "Accept all". It stores cookies (such as _ga) for up to 13 months, to tell first visits from return visits and to measure which pages and sources bring requests. If you chose "Essential only", it does not load.

There are no advertising or targeted marketing tools on the site. You can change your choice at any time through the "Cookie settings" link at the bottom of every page.

How long information is kept

Requests and quotes are kept as long as they are needed for handling and for the business relationship, and in line with legal record-keeping obligations. A newsletter address is kept until you ask to be removed. Technical data is kept for a short time for security. Google Analytics data is kept for up to 14 months, and the anonymous request counts are kept for comparison over time.

Information security

We take reasonable measures to protect information, including an encrypted connection (HTTPS) and limiting access to those who need it. No system is completely immune, and if a security incident occurs we will act as the law requires.

Your rights

Under the Privacy Protection Law, 1981, you are entitled to see the information kept about you, to ask for incorrect information to be corrected, and to ask for information that doesn't need to be kept to be deleted. You can also ask us not to use your details for mailings. To contact us: info@terra-il.com.

Minors

The site is meant for businesses and institutions and is not intended for children.

Changes to this policy

We will update the policy when the site or services change. The date at the top of the page shows the last update.